Terms and Conditions

Returns

We do not accept returns or exchanges unless the item you purchased is defective.  If you receive a defective item, please contact us at 1-800-520-1854 with details of the product and the defect.  If you are entitled to a replacement, we will replace the product for you.

Shipping

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you within 48 hours and inform you of a shipping date.

Items offered on our website are only available for delivery to addresses in Canada.  Any shipments outside of Canada are not available at this time.

An estimated delivery time will be provided to you once your order is placed.  Delivery times are estimates and commence from the date of shipping, rather than the date of order.  Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.    Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days.  Business days mean Monday to Friday, except holidays.  Please note we do not ship on Saturdays or Sundays.  Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.  Products may also be delivered in separate shipments.

Shipping costs are based on the weight of your order and the delivery method.  To find out how much your order will cost, simply add the items you would like to purchase to your cart and precede to the checkout page.  Once at the checkout screen, shipping charges will be displayed.  Additional shipping charges may apply to remote areas or for large heavy items.  You will be advised of any charges on the checkout page.

Gift Cards

Gift cards are promotional discounts that can be applied to purchases on special occasions. Gift cards are applied only to the terms of the promotion and are non refundable or interchangeable.
When using a gift card enter the gift card promo number into the area on the checkout page. Your discount will be applied to the final amount owing in your cart.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 1-800-520-1854.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at 1-800-520-1854.

Terms and Conditions

This website is operated by IX SPA BAR Inc.   The terms “we”, “us”, and “our” refer to IX SPA BAR Inc. The use of this website is subject to the following terms and conditions of use.  Terms apply to all users of this website, including without limitation, browsers, customers, merchants and vendors.  If you access and use this website, you accept and agree to the Terms and Privacy Policy.

You agree to provide us with accurate personal information, such as your email address, mailing address and contact details in order to complete your order and contact you as needed.

Prices for our products are subject to change, without notice.  Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any content that we deem objectable.  You consent to such removal and/ or deletion and waive any claim against us for the removal and/or deletion of your content.

You agree to defend and indemnify us, and hold us and our affiliates harmless; and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from or related to or in connection with the use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website to you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

Privacy Policy

We collect, use and disclose Personal information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in.  In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address, and payment information is provided as part of the order process.

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law.  Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or may be required by law.